What Is the Right Leadership Style for a Call Center?
Starting a leadership journey can be a crucial turning point in a person’s career. This journey often involves adopting a distinct leadership style. Numerous things, including personality qualities, past experiences, and the company’s particular needs, might have an impact. According to these aspects, the appropriate leadership style can vary from […]
What Is Attrition In Call Centers?
Call center attrition is a critical metric that measures the turnover or churn of staff within a call center. This indicates the rate at which employees leave the call center over a specific period, which leads to a need to fill those vacancies. Sound familiar? Right? This is because your […]
How To Hire A Virtual Assistant For Cleaning Business
Boost your cleaning crew efficiency, streamline cleaning appointments, and never miss a task reminder 24/7 only by hiring a virtual assistant! But how do you hire a virtual assistant for a cleaning business? The process begins with finding a suitable source for a virtual assistant, which can be an online […]
Does Cold Calling Really Work?
Cold calling is a vital element of a company’s sales strategy. However, its success rate is just 1-3%. Such a statistic can be discouraging. However, the long and short of it is that many firms continue to use cold calling. The methodology has been modified in this day and age. […]