Call Center Virtual Assistant
Hire Call Center Virtual Assistants to Handle Inbound & Outbound Calling Support
Our call center virtual assistants manage inbound and outbound calls, follow-ups, and ongoing customer support. As a result, no call is missed, service stays consistent, and you get more time to focus on scaling your business.
Hiring a call center virtual assistant saves you 10–15 hours a week and cuts in-house hiring costs by up to 78%.
How Call Center Virtual Assistants 2X Your Business Growth
Call center virtual assistants help you grow faster by cutting overhead, improving customer interactions, and scaling support as your business grows.
- Outsourced virtual assistants will save your operational costs from office space, benefits, & other overhead costs.
- Most flawless customer experience in every interaction with highly skilled and trained customer service practices.
- Demand-focused team up & down to ensure you have the right number of agents without the extra cost.
- Expert VAs can easily work with your existing systems and workflows. It provides uninterrupted service during peak times.
What Our Call Center Virtual Assistants Can Do for You
Missed calls mean missed sales. Our call center virtual sales assistant answers calls, qualifies leads, schedules appointments, supports customers, and follows up, all while helping businesses convert more conversations into revenue without adding additional in-house staff.
Lead Generation
A Call Center Virtual Assistant manages outbound and inbound calls to find and qualify leads, connecting your sales team with sales-ready prospects to improve conversions.
Appointment Scheduling
Virtual assistants schedule appointments, confirm bookings, manage calendars, send reminders, handle rescheduling, keep meetings smooth, teams organized, and clients valued.
Customer Support & Service
Professional virtual call center agents answer questions, solve problems quickly, deliver quality service, build trust, and improve satisfaction and loyalty.
Follow-up & Reminder Calls
Timely standardized follow-up and reminder calls keep prospects engaged, reduce dropouts, encourage responses, strengthen relationships, and move leads through pipelines.
Market Research & Surveys
Our virtual call center agents conduct research and surveys, gather feedback, identify market needs, analyze trends, and deliver clear insights.
CRM & Data Management
Accurate CRM updates after calls keep data organized, accessible, support follow-ups, reporting, pipeline visibility, coordination, and smarter sales decisions daily.
Order Taking & Management
Inbound call agents handle orders, processing, tracking, status updates, reducing errors, improving coordination, and increasing satisfaction for customers and teams.
Product Information & Support
Clear product information on calls explains features, benefits, reduces confusion, builds confidence, handles objections, and supports informed purchase decisions confidently.
Customers Words About Their Experiences
Check out verified experiences from our valued clients!
Excellent Communication
“Excellent communication with James! They helped me with a google sheets project, communicated very well and quickly, and had the project done swiftly. Would definitely recommend YesAssistant!”
Seth Harp
Reporter
Reliable, Dedicated Assistant
“Sara was Fantastic, a true asset to the YesAssistant, and dedicated to her work. Highly recommend her to anyone! We are keeping her, just updating our contracts!”
Paige Wines
Realtor, Ross Real Estate
“James keep up a culture of transparency. He is very articulate and willing to take the time to explain his scope of work in our project. He and his team are professional, diligent and reliable. I highly recommend their service!”
Evangeline Stacy
Founder, Roots Essential
“Tried many VA companies, but YesAssistant was the best experience. Their assistants are in-house, well-prepared, and ready to work from day one.”
Bryan Miller
Owner, Miller Audio LLC
Our Structured Process to Hire a Call Center Virtual Assistant
We work by connecting you with skilled virtual assistants in just four easy steps. With us, you can simplify your workflow in a hassle-free way!
STEP 01
Schedule a Meeting to Discuss Your Needs
Begin with a one-on-one call to discuss your needs, workflows, and desired outcomes. This helps us understand your business goals, preferred tools, and day-to-day responsibilities—ensuring your Executive Virtual Assistant (EVA) is matched to your priorities and working style
STEP 02
Define Your Requirements
During the consultation, you’ll connect with your customer success manager (CSM). Together, we’ll go over your requirements, including the specific skills and qualifications you need in a virtual assistant.
STEP 03
VA Interview
We’ll carefully match you with the right virtual assistant based on your needs. The interview process ensures that the VA is the perfect fit for your business.
STEP 04
Delegate Tasks to Your VA
Once your VA is ready, they’ll handle the tasks, giving you more time to focus on growing your business. Enjoy stress-free operations with a trusted virtual assistant by your side.
Benefits of Having a Call Center Virtual Assistant
Our virtual assistant ensures you sell more, spend less, and reconnect with every lead. It takes the day-to-day burden off your staff, improves call handling, and provides sales support without creating a full-time position.
Increased Productivity
Your daily hassles of sales calls and admin tasks are managed by call center virtual assistants, enabling teams to concentrate on closing more deals faster, ramping performance, increasing productivity, and lifting sales results.
Cost Savings
A call center virtual assistant is more cost-efficient than hiring a full-time staff member, with less overhead, saves on resources, and, unlike with sales support, you will not need to make long-term commitments for professional help.
Consistent Outreach
Our dedicated VAs are ready to make follow-ups on the process, engage leads, keep the pipeline flowing, increase response rates, and avoid missing an opportunity with sales.
Improved Client Satisfaction
Quick call responses and personalized communication from an expert VA not only make customers feel important but also create trust, improve satisfaction, and help secure long-term loyalty.
Scalability and Flexibility
Well-planned VA service structure for call volumes that increase, with virtual assistants for a call center that scales up and down with ease, adapting schedules, meeting predicted demand, and providing the same level of performance but with no hiring lag time or investment.
Organized Data & CRM
Our call center VA experts help you update CRM after every call and manage leads to keep the data accurate, organized, and accessible. It also helps your teams when they have to make fast decisions and make follow-ups daily.
More Time to Focus on Core Activities
Leaks and hard work are handed off to call center virtual agents, who liberate the team to pursue strategy, closing deals, and growth-driven activities that count.
Increased Work-Life Balance
Distributing sales support responsibilities with a dedicated virtual agent alleviates stress, prevents burnout, evens workloads, and allows teams to engage in more balanced work-life each day.
Plans & Pricing
We offer flexible virtual assistant packages customized to your business needs, workload, and budget, without the expense of hiring an in-house employee.
General VA
$1,199/Month
What’s included
- Dedicated Assistant
- 8 Hours/Day, Mon-Fri
- Unlimited Tasks
- Add Backup Assistant (No Extra Cost)
- No Hidden Fees
- Super Easy Onboarding
- Daily Reporting & Task Tracking
- Email & Phone Support
Pro VA
$1,699/Month
Everything in General VA, plus:
- Lead Generation + Prospect Research
- Cold Calling & Appointment Scheduling
- Inbox Handling + Client Follow-up
- CRM Management
- Stronger QA Monitoring
- Daily Reporting & Task Tracking
- Account Manager
- Priority Support
Dedicated Team
Custom Pricing
What’s included
- Full-Service Dedicated Team Support
- 5–10 dedicated, in-house VAs
- Team Lead / Supervisor
- Role-based Staffing Mix
- Quality Assurance
- Data Privacy & Confidentiality
- Dedicated Success Manager
- Priority Support with SLA
Who Benefits from Call Center Virtual Assistants?
You don’t need to lose any new sales because of delays. With our VA call center service, your team keeps pace with calls and appointments, and follow-up by making sure that leads stay revived as clients are satisfied every single day.
Small and Medium-Sized Businesses (SMBs)
Our virtual assistants are just what your small or medium business needs to cut back on costs and provide superior service with calls, customer support, and communication that gets the job done effectively, without hiring or managing a team of professionals.
E-Commerce Stores
Handle your customer calls and orders, questions, returns, and delivery updates for your e-commerce store. Ultimately, improving shopping experiences, increasing satisfaction, and encouraging re-purchasing.
Real Estate Agencies
Real estate firms rely on virtual assistants to answer calls, schedule property showings, qualify leads, and follow up consistently so the agent can stay focused on sales-conversion activities and closed deals.
Insurance Companies
Our call center VA service is used by Insurance agencies for tracking policy questions, claims calls, and follow-up, as well as customer service to drive down costs while maintaining the highest quality of clear, reliable communication in a professional manner for every customer.
Healthcare Providers
Your health management practice will enjoy increased productivity with our call center virtual agents scheduling appointments, assisting patient calls, follow-ups, and questions while increasing efficiency and upgrading patient satisfaction every day.
Travel Agencies
Our call center VAs take your travel agency’s booking inquiries, answer client concerns and questions, help manage travel changes, and make clients feel comfortable and confident that, when they are at their destination with requests or issues, you’ll be there to help out.
Why You Should Choose YesAssistant
- Trained in Inbound & Outbound Call Handling: Our VAs handle the inbound as well as outbound calls, so customers receive quick and uncluttered communication without any delay.
- Expertise in CRM Tools & Customer Service Platforms: CRM and support platform proficient, our VAs can take care of customer data with precision, in addition to consistent service.
- Multilingual Support: Get access to global customers with multilingual VAs supporting multiple languages and increased engagement.
- No long-term contracts: A month-to-month service agreement provides more flexibility to change as your business needs change.
- Customer Success Manager: Our dedicated customer success managers make sure you achieve your sales objectives and track performance on top of taking advantage of growth opportunities.
- Daily reporting & performance tracking: Get daily reporting of tasks, call numbers, and VA performance for continuous go-to-market refinement.
Schedule a Call with Us.
Book a call today and let our virtual assistant handle your tasks.
Frequently Asked Questions
Find quick answers to your questions about our call center virtual assistant services.
Call center virtual assistants can handle incoming and outgoing calls, manage customer queries, book appointments, fulfill orders as well as create leads, and follow up with clients in an organized manner.
Our virtual assistants are well-versed and experienced in managing several customer service tasks, from professional communication to even faster support. Undoubtedly, your customers will be well-supported at all times.
Our virtual assistants are proficient in the most commonly used CRM and customer service platforms. They can work with your current software or offer efficient tools if required.
Yes, it is possible to assign your virtual assistant multilingual language skills, which will greatly assist your company in speaking the same language and an understandable language as all of your potential foreign customers across different countries.
We offer daily reports and analytics, so you can monitor calls, customer satisfaction, and results to optimize your virtual assistant for your business.
Our virtual assistants are bound by a set of strict privacy and security guidelines, so you can trust that all your customer data remains private, confidential, and secure while calls, orders, and sensitive information are managed in a responsible manner.
We offer ongoing training and support so your virtual assistant can improve skills, learning new things as well and adapt to changing business needs.
We are a month-to-month service. You’re free to cancel at any time with 30 days’ notice, so you have complete freedom and flexibility.
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