Order-to-Cash (O2C) Process in BPO
Key Takeaways Order-to-cash (O2C) is a process that includes order receiving, fulfillment and payment collection from a customer. A business can outsource the order-to-cash process to reduce operational costs, improve cash flow or scale its finance operations. Some of the key steps in the order-to-cash process include customer order management, […]
How to Automate Invoice Processing: A Step-by-Step Guide
Key Takeaways Automated invoice processing refers to creating a workflow that can handle accounts payable activities by using software and technology. Common technologies used in automated invoice processing include OCR, machine learning, AI and ERP software. Some of the key steps you should follow to create an automated workflow for […]
Accounts Payable vs Accounts Receivable: What’s the Difference?
Accounts payable and accounts receivable are opposite sides of a coin. When your business owes someone, it is accounts payable. When others owe your business, it is accounts receivable.​ Your business bought goods from another business. The money you owe them for the goods is accounts payable. On the other […]
How to Measure BPO Success: Metrics, ROI and Warning Signs
Measuring BPO success is all about measuring the key performance indicators. These indicators include quality, efficiency, client satisfaction, performance, and more. You have to find the gap between what the vendor promised and what they deliver, and track it over time. You will need to establish a clear baseline regarding […]
Useful Links
